Returns & Warranty

30 days to change your mind

If the watch isn't right, send it back within 30 days of delivery for a full refund. It needs to be unworn and in its original box, with the protective film still on the case back.

How to start a return

1. Email support@chosenwatches.com with your order number and a sentence on what went wrong.
2. We'll reply within one business day with a prepaid return label.
3. Drop the parcel off. Once it reaches us, your refund is issued to the original payment method within 3–5 business days.

Return shipping within the United States is free. There's no restocking fee.

The free cross chain

If you return the watch, the chain goes back with it — it was part of the same order. If you'd like to keep the chain, we'll simply deduct its $59.95 value from the refund. Your call.

Two-year warranty

Every Chosen watch is covered for two years from the delivery date against defects in the movement, the case, and the clasp. If a covered part fails, we repair or replace the watch at no charge.

What's covered

• Movement failure not caused by impact
• Clasp or bracelet link defects
• Crystal separation or case seal failure under normal wear

What isn't

• Scratches, dents, and normal cosmetic wear
• Water damage beyond the 3 ATM rating — no swimming, no showering
• Damage from drops, impacts, or attempted repairs by a third party
• Battery replacement after the first 24 months

Making a claim

Email support@chosenwatches.com with your order number and photos or a short video of the issue. We handle most claims within two business days.